Welcome to Planet Circus 2022!
- Please adhere to social distancing when purchasing tickets in the box office and inside the big top.
- Hand sanitising stations will be available.
- Contactless card payment is available and we are still accepting cash.
- We have adjusted the seats for social distancing, so once seated please stay on the seats you are allocated.
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PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Planet Circus Equipment Limited, The Farm, Lincoln Road, Honington Junction, Grantham, Lincolnshire, UK, NG32 2PT.
COUNTRY OF ESTABLISHMENT
Terms and Conditions
1. Interpretation & Definition
‘we’ ‘our’ and ‘us’ means Planet Circus Equipment Limited, registered in England and Wales, company number 07106668 whose registered office is, The Farm, Lincoln Road, Honington, Lincolnshire, UK, NG32 2PT.
The term ‘Event’ represents an entertainment event including, without limitation, a circus performance to be held at a venue in respect of which we have the right to sell you tickets.
“Website” means the website on which we make tickets available and from which we promote Events.
‘Tickets’ means electronic evidence giving the right to occupy space at or to attend an event sold by us to you.
‘Venue’ means any facilities or locations of any nature where the event is being held. ‘You’ means an individual purchasing tickets using this Website
2. Sale of Tickets
Rights to admission for Events are sold in the form of unique booking reference codes which are delivered electronically via email and can be printed at home or shown on screen at the venue to redeem your ticket. We do not provide physical printed tickets. Cardholders can expect a response to email and telephone enquiries within a maximum of 48 hours.
Please note we do not purchase tickets, set the Ticket prices, or determine seating locations at the Event. We collect the Ticket money and supply details of your booking to them. Ownership of the Tickets and rights to grant entry to the Event remains with us.
A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Ticket Purchase Terms. The offer is made when you click the “CONFIRM PAYMENT” button on the Website. Acceptance by us of your offer on behalf of the Event Organiser shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.
3. Booking Tickets
You must be over 16 years old to buy Tickets using this Website and must also comply with any age restrictions, which apply to the venue where the Event is being held. When you are using this Website you can choose the Tickets you wish to purchase. Please check your purchase carefully before you confirm your purchase and click “CONFIRM PAYMENT”. At this stage an offer has been made by you to purchase the Tickets selected.
Once you have offered to purchase the Tickets then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your Booking by displaying your unique booking reference code.
When we accept your offer to buy a Ticket we will charge your debit/credit card with the face value of the Ticket plus a Booking fee. The face value and Booking fee will be clearly itemised on screen before you confirm your purchase. We forward the face value of the Ticket. The Booking fee is the separate charge we make to you for facilitating the Booking (and is inclusive of VAT). If you require a VAT receipt for the face value of the Ticket you must contact us.
No order will be accepted until we have received full payment in cleared funds. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.
We do not print and post out physical tickets. You will receive receipt of confirmation from us electronically in the form of a unique booking reference code when we have received full payment in cleared funds.
You are advised to check your purchase on receipt of confirmation from us. Please print out your unique booking reference code and take it with you to the event. Alternatively display the unique booking reference code on your mobile device or tablet. You will be refused entry to the Event without the unique booking reference code.
5. Ticket Price
The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices (GBP) are inclusive of any applicable taxes and per Ticket booking fee (where applicable) but exclusive of any per transaction, collection or delivery fee. Credit/debit card fees may be charged per ticket on certain performances. We will inform You of this cost at the time of booking. All Concessions and Discounts are subject to availability and can be withdrawn without notice.
6. Availability of Tickets
Some Events and Ticket types have restricted availability or allow a maximum number of Tickets per purchaser. These restrictions are indicated in the Event information or during Booking. If you order Tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.
Tickets for Events may be available through other outlets and box offices. The number of Tickets available on this Website only reflects our remaining allocation, which is controlled by the venue or promoter and not the total tickets remaining for the Event itself.
7. Event Admission
When you arrive at the Event you have booked must be able to provide your unique Booking reference code either as a printed copy or displayed on your mobile device or tablet. Only the person in whose name the Booking has been made needs to provide this information; persons in their party arriving with them do not; Children under the age of 16 must be accompanied by an adult, each person will have to provide proof of age or concessionary status where these are required.
Some Events and Ticket types have age restrictions and we will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event/Ticket you are Booking and bring a proof of age if appropriate.
Some Tickets are offered at concessionary rates to eligible persons, for example, students, under-18s. If you buy concessionary Tickets, you must take the necessary proof that each Ticket holder is eligible for that concession to the Event. If you cannot prove eligibility for each person holding a concessionary Ticket, you may be asked to pay the difference on the door or refused entry completely. If you are refused entry, we cannot refund you.
The right to admission to an Event is reserved by the Organiser and Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.
Laser pens, mobile phones, animals and Ticket holder’s own food may also be prohibited from the venue.
Purchased Tickets cannot be refunded unless:
(a) an Event is cancelled;
(b) an Event is moved to another date
Only the face value of the Ticket will be refunded if (a) or (b) occurs.
Ticket booking fees are non-refundable. If an Event is cancelled or rescheduled, we will contact you as soon as possible by email using the details you have supplied when purchasing on the Website. If you do not receive this notification because you have not provided a correct email address, we cannot be held liable.
If an Event is cancelled, we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.
If the Event is to be rescheduled (as set out in (b) above we will refund the full amount of your purchase including any fees. You will be invited to optionally purchase new tickets for the rescheduled time/date.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Our liability to You in connection with the Event (including, but not limited to, in the event of cancellation or rescheduling of the Event) shall be limited to the Ticket price paid by You including the per Ticket booking fee but excluding the per transaction collection or delivery fee.
We will not be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (including: (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
12. Exclusions of Liability
We use reasonable endeavors to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties including Promoters for posting on the Website. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or use of the Website save where such liability cannot be excluded by law.
We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology and you should take your own safeguards in this area.
Our payment-processing provider is fully PCI compliant and stores your sensitive information. We do not store card payment details, only limited information with which we can record your sale and contact you if necessary.
Credit card details will be handled securely to ensure confidentiality and that 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet.
14. Resale of Tickets
You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is grounds for seizure or cancellation of that Ticket.
15. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.
16. General Terms & Conditions
If any provision of any of the terms and conditions on the Website is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.
We may modify any of the Website Terms at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 (three) days after posting on the Website. We may modify any of the Ticket Purchase Terms at any time by providing the modified terms each time you make a Booking. By using this Website and its services you agree to these terms and conditions at the time of use or of Booking, therefore you should check these terms each time you access the Website and make a purchase.
All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.
Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.
The parties shall not assign this agreement to any other party without the other’s consent. However, you are deemed to consent to an assignment if there is a trade sale or group reorganisation of Planet Circus Equipment Limited.
No part of this agreement is enforceable by anyone who is not a party to it, pursuant to the Contracts (Rights of Third Parties) Act 1999 except the following terms and conditions may be enforced by us in our own rights; “Gaining admission to the Event”, “Venue rules and regulations and Age restrictions”, “Concessionary rates, right to admission”.
17. Customer Care
Should You have any queries or complaints relating to Your Ticket purchase please contact Our Customer Care team at: firstname.lastname@example.org We will attempt to acknowledge all customer correspondence within 48 hours.
Planet Circus Equipment Limited, registered in England and Wales, company number 07106668 whose registered office is, The Farm, Lincoln Road, Honington, Lincolnshire, NG32 2PT
Purchased Tickets cannot be refunded unless:
(a) an Event is cancelled;
(b) an Event is moved to another date
Only the face value of the Ticket will be refunded if (a) or (b) occurs.
Ticket booking fees are non-refundable. If an Event is cancelled or rescheduled, we will contact you as soon as possible by email using the details you have supplied when purchasing tickets on the Website. If you do not receive this notification because you have not provided a correct email address, we cannot be held liable.
No refunds will be offered under any circumstances if you fail to comply with the terms and conditions applicable to those tickets, the venue or the event (see terms and conditions).
If an Event is cancelled we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.
You will be invited to optionally purchase new tickets for the rescheduled time/date.